Authors: Anderson Ferreira Rossatto and Gabrielle Gimenes Lima (FEBRAF, Brazil).
The evaluation of the quality of the medicine begins with the control of raw materials. And, from a legal point of view, the quality of medicine is the result of comparing the characteristics officially declared by the manufacturer with those that the medicine presents¹.
One of the basic objectives of hospital pharmacy should be to ensure the quality of its care functions, directing the rationalization of activities and costs, in the routines and improvements practiced, through a traceable, systematic system, with effective control, with the aim of to obtain the satisfaction of the clients that constitute the different sectors of which the hospital pharmacy is a supplier².
The hospital pharmacy must define self-control systems that ensure the quality of the services it provides. Any activity, service, or product in the pharmacy can be selected for a quality assurance system. Even though sizing can be different between different hospital pharmacies, a typical service generally requires between 10 and 15 independent functions, to which the methodology for assessing and improving systems, services, and procedures or products can be applied³:
• selection of drugs and related products through the Pharmacy and
• acquisition and preservation of medicines and related products;
• control of raw material, packaging material, and finished product, whether there is manipulation or production;
• fractionation and labeling of medicines;
• distribution and dispensing of medicines and related products;
• interpretation of medical prescription and preparation of the patient´s pharmacotherapeutic profile;
• medication information;
• nutritional support programs, cytostatics, and intravenous mixtures;
• health education for patients;
• human resources development and continuing education;
• clinical pharmacy;
• inventory control;
• direction of the service.
It is considered opportune to comment that quality assurance is “all the planned and systematized actions necessary to give adequate confidence that a product or service will satisfy the given quality requirements” and “it is the activity that provides the evidence that it can be trusted that the quality function has been carried out effectively” ³.
- BRASIL. Guia básico para a farmácia hospitalar. Brasília: Ministério da Saúde, 1994.
- DIAS, M. A. Administração de materiais: uma abordagem logística. 4. ed. São Paulo: Atlas, 2009.
- SANTOS, G. A. A. Gestão de farmácia hospitalar. São Paulo: Senac, 2006.